Unable to add team admin

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[CSF] Thomas H.V. DUPONT

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Message 3276 - Posted: 30 Jun 2022, 4:27:45 UTC

I can't add an administrator for my team.
The error message is: Unable to process request.
Unable to add administrator.
Any clues?
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Profile Eric Driver
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Message 3277 - Posted: 30 Jun 2022, 16:07:18 UTC - in response to Message 3276.  

By administrator do you mean founder?

It looks like there are 2 members of your team and you are the founder. Everything looks normal from this end. Can you give me more specific details of your problem?
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[CSF] Thomas H.V. DUPONT

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Message 3278 - Posted: 1 Jul 2022, 14:11:04 UTC - in response to Message 3277.  

I am the founder of the team, yes.
But I want to appoint one of my teammates as admin.
This functionality is possible by entering the email address of the person intended to be admin in the administration section of the founder.
But every time I try it fails.
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Profile Eric Driver
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Message 3279 - Posted: 1 Jul 2022, 15:21:20 UTC - in response to Message 3278.  

I am the founder of the team, yes.
But I want to appoint one of my teammates as admin.
This functionality is possible by entering the email address of the person intended to be admin in the administration section of the founder.
But every time I try it fails.


I played around with a test team and I could only get your error when the user's email was not already in the system, and in addition to the "could not handle request" error, it also said "no such user".

I see your team only has 2 members. Are you sure you are entering the person's email correctly?

If nothing else works, I can manually add the other team member as an admin for you. Just let me know.
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[CSF] Thomas H.V. DUPONT

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Message 3282 - Posted: 2 Jul 2022, 4:10:33 UTC - in response to Message 3279.  

If nothing else works, I can manually add the other team member as an admin for you. Just let me know.


Yes, I did everything correctly and I started again several times.
If you can do it manually, I would appreciate it :)
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Profile Eric Driver
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Message 3283 - Posted: 2 Jul 2022, 5:12:04 UTC - in response to Message 3282.  

If nothing else works, I can manually add the other team member as an admin for you. Just let me know.


Yes, I did everything correctly and I started again several times.
If you can do it manually, I would appreciate it :)


Ok, I added your teammate as an admin.
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[CSF] Thomas H.V. DUPONT

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Message 3286 - Posted: 2 Jul 2022, 12:15:53 UTC - in response to Message 3283.  

Thanks so much for your time, Eric.
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