firewall black listing

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Profile Eric Driver
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Message 2507 - Posted: 27 Jul 2019, 2:07:06 UTC

It has come to my attention that some users have been black listed by the university firewall system. This usually means that the volunteer cant download tasks or even connect to the website.

We are currently looking at ways to reduce the firewall restrictions so this will stop happening. In the meantime, the work around is for me to request the IT department to white list an IP address on an individual basis.

If you or someone you know is experiencing connection problems, please let me know so I can have them added to the white list.
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Profile marsinph

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Message 2508 - Posted: 27 Jul 2019, 6:41:19 UTC - in response to Message 2507.  

Hello Eric,
Your solution with white list will have effect only with users using fixed Ip. The most of us are in DHCP.
Usually our ISP renew it each 2 or 3 days !
Best regards
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Rantanplan

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Message 2509 - Posted: 27 Jul 2019, 9:04:45 UTC - in response to Message 2508.  

It must be several months i got my last wu to crunch. Maybe I am blocked.
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Profile Eric Driver
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Message 2510 - Posted: 27 Jul 2019, 16:12:41 UTC - in response to Message 2508.  

Hello Eric,
Your solution with white list will have effect only with users using fixed Ip. The most of us are in DHCP.
Usually our ISP renew it each 2 or 3 days !
Best regards


That is true. The last user this happened to had a static IP.
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Profile Eric Driver
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Message 2511 - Posted: 27 Jul 2019, 16:21:16 UTC - in response to Message 2509.  

It must be several months i got my last wu to crunch. Maybe I am blocked.


The last time they updated the firewall was on July 19th. It looks like your last contact was before that, so you may have a different issue. If you are black listed then your event log will say the connection timed out and that the "project servers appear to be down". Also, as marsinph pointed out, if you have a dynamic IP then the blocking would be temporary.
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